super-fast, local response

Our service and delivery staff are dispatched from our Burnaby office, not through a 1-800 number somewhere else.  Whomever you talk to at Steelhead will be familiar with the Lower Mainland geography and will be able to discern immediately who is the closest to you

In addition, our team uses hand-held devices from Treo, not pagers or cell phones.  This lets the team members send and receive much more detail about your location, situation and needs immediately.  They can also access each other for extra help.  They can also check your service and parts history, order new parts, and close work orders through their Treos.