JACK helps you

We do realize that even we cannot promise that you will never have an emergency, but we come very close with our unique proactive forecasting software, JACK, that we developed in-house based on our long-term knowledge of our clients’ specific needs.

Thanks to JACK, we can predict when you’re getting low on toner and proactively ship you more so you don’t run out.  We can also predict when consumables such as drum, developer or fuser rollers need replacing.  We also take the initiative to send one of our technicians to attend to your copier BEFORE an emergency occurs.
 
And if you ever need emergency service, our response time is lightning-fast — because we have so few emergency calls to respond to — and the work required on your equipment is likely to be minimal because we’ve kept the rest of your equipment in great condition.